Refund policy

Return eligibility

We offer flat rate buyer paid returns for 14 days so you can feel confident trying out new products online, and we can process your return through our distributors in a timely manner.

The cost of items you’re returning will be billed directly to your original payment method at the time the return is scanned into transit by the carrier. You should see a flat-rate charge of $6.99 on your account. 

Once you submit the return on Sarah's Super Center, we’ll email you a prepaid shipping label. You can also find and print this label directly from your account.

Some important notes:

  • Flat-rate return shipping costs charged at the time of your return and the balance will be covered by Sarah's Super Center. 
  • Customized products or testers can’t be returned.

Your order is eligible for return if the following requirements are met:

  1. The items you are returning are from our store and unchanged, unaltered in any way..
  2. The items you are returning are not customized, (such as custom logos or addresses.)
  3. The items returned are unused and in their original packaging with no labels or price tags that were added after purchase. The return was initiated using the Create a Return feature on Sarah's Super Center.
  4. The return was created within your return window. (Returns must be initiated within 14 days)
  5. The items you are returning are non-perishable, damaged, or any underwear, toothbrushes or other personal items cannot be returned.

To see if your order is eligible for return, go to your Orders page from your account dropdown menu. Scroll to the order you’d like to return. If it’s returnable, you’ll see the button Return Items.

Shipping a return

To help us process your return:

  • Carefully inspect and package each return to prevent items from being damaged in transit.
  • Make sure the items you return are in the same, like-new condition that you received them. If you feel like you have received incorrect or damaged items, please don’t return them. Instead, report them as damaged or missing.
  • Include the same items and quantities you indicated when submitting the return
  • Package individual returns separately, each with its own return label provided by Sarah's Super Center.
  • Ship returns back by the Ship Return By date on each return label. (Late returns cannot be processed.

If any items that you return are missing or in a condition that prevents us from selling them, we will need to charge for those items. We’re unable to sell any damaged items that have been returned.


Return labels

If your return requires multiple boxes, or if you do not receive a return label, please let us know and we’ll connect you to a support specialist who can help create labels for you.